Service desk
Less waiting. More clarity.
People asking for help know where things stand. Your team has the context to act and respond without chasing messages and updates.
One queue for support
The printer stops. What happens next?
An example workflow
People know where to ask for help.
A colleague reports the fault in their portal. They can go back there to see how things are progressing.
The team can get to work.
Whoever picks up the fault can see the details and the conversation. If they need a colleague, they can share the context in the ticket.
People know when it’s fixed.
When the printer works again, the colleague receives the proposed solution and can confirm it solves the problem.
Context follows the request.
The next person can pick up the issue, read the replies and review the team’s notes. The requester can follow updates in their portal.
See what the requester sees ↗How to bring it to your team.
Choose which requests you want to bring together first. The getting-started guide takes your department through its first request.
Read the getting-started guide ↗Guides for when you want the details.
Assign responsibility and retain a useful history.
↗Service deskSearch, filters and saved viewsReopen a meaningful queue without rebuilding its criteria.
↗Service deskStatus and agent boardsDistribute the queue using drag, keyboard or selector.
↗Service deskBulk operations and partial resultsUpdate multiple tickets with an outcome for each one.
↗Explore Ariadne for your team.
Compare plans or tell us how you handle requests today.