Search, filters and saved views

Before you begin

• Operational access; saved views enabled to retain them.

Step by step

1. 01

   Combine search, department, status, priority, SLA, form and assignee.

2. 02

   Check whether you show your own tickets or the full authorised queue.

3. 03

   Name and save the view; choose a personal default when useful.

4. 04

   Update or delete obsolete views and compare CSV export with current filters.

The result to check

A persistent personal view makes queue monitoring repeatable.

Limits and considerations

• Views grant no permissions and are separate per person and surface.
• Clear filters when investigating empty results.

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