Frequently asked questions
Is Ariadne right for your team?
Before you decide, see how to get started, what people asking for help can see and how to pick a plan for your team.
Find your starting point
What you want to know before getting started.
Where does the team start?
Start with the request queue: coordinators see status, priority, department and ownership, while requesters follow replies and the next step in their own portal. The guides help you choose forms and roles for your first department.
What if a request needs a project?
Link the ticket to a project and organise work into tasks, dependencies and milestones. The original request remains available, so the people involved can find the reason for the work alongside the plan.
Can we adapt forms to our departments?
Yes. Gather useful information with sections, fields and conditions, and translate labels, guidance and choices. Missing translations use the base text; drafts remain separate from published forms.
How do we see whether there is room for new work?
View assignments, absences and capacity in people’s plans. Read the warnings when capacity is missing or unknown; proposed dates, saved dates and logged time remain distinct. Logged hours are not a completion percentage.
Can requesters follow the response?
The personal portal gathers requests visible to that person and public replies. Internal notes and access depend on role. Public intake, when enabled, allows a request to be submitted without making lists, attachments or internal details public.
How can AI help?
Review can help complete a request before submission; triage can assist classification after creation. An available provider and published department configuration are required. AI is currently unavailable.
How do I choose a plan?
Count people who handle work separately from those who submit requests, then compare the limits on the pricing page. Plans are per company; prices, VAT and billing periods are shown in the price list and in the summary when checkout is available.
How do I get started with Ariadne?
Contact the sales team to choose a plan and arrange activation. There is no free trial. You can explore the product, plans and manual; if you already have a portal, use your company’s sign-in route.
Where do I manage the subscription?
For an active service, contact your workspace administrator. For sales enquiries, contact CodeWave from the pricing page.
What should I check about data and service?
Define who can access companies, departments and requests. Before purchasing, check the offer documents for data location, retention, support and service commitments. Ticket deadlines follow the operational rules configured for your team.
Want to get into the details?
From a request to its outcome in your organisation’s workspace.
↗Plans and purchasingPlans, quotas and countsRead actual workspace entitlements.
↗AI assistanceAI triage and qualityConfigure post-creation assistance and inspect corrections.
↗AdministrationSSO and recoveryTest before activating a connection.
↗Explore Ariadne for your team.
Compare plans or tell us how you handle requests today.