For IT teams
One less fault to chase.
When a service stops, get the details to IT and keep people waiting for a fix informed. If the problem comes back, you have somewhere to pick it up.
For IT teams
When “it happened again” is enough to get started.
An example
An office loses its connection twice in a week. IT can see the reports and update the people affected. If a bigger fix is needed, the team can connect the requests to a project.
Guides for when you want the details.
Service deskSearch, filters and saved views
Reopen a meaningful queue without rebuilding its criteria.
↗Service deskStatus and agent boardsDistribute the queue using drag, keyboard or selector.
↗Projects and sprintsProjects and ticket continuityOrganise a substantial request while preserving its origin and conversation.
↗TimeTime reports and CSVCompare actual work by person, category and project.
↗Explore Ariadne for your team.
Compare plans or tell us how you handle requests today.