Status and agent boards

Before you begin

• Operational ticket access.

Step by step

1. 01

   Open the status board and apply relevant filters.

2. 02

   Open a card to read its context before acting.

3. 03

   Move to an allowed status using drag or the accessible alternative command.

4. 04

   On the agent board choose an allowed assignee and check server confirmation.

5. 05

   With the keyboard, focus the card handle, press Space to pick it up, use arrows toward an allowed column and Space to drop it; Escape cancels. Check the announcement and resulting state. Agent-board columns represent assignees, not statuses.

6. 06

   WIP limits show current work and any excess per column. Review capacity before adding more work; an excess warning does not itself reject the transition.

The result to check

Boards represent persistent statuses and assignments of the same queue.

Limits and considerations

• Not every destination is allowed for every ticket or role.
• A rejected optimistic update must return to the server value.

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