A request arrives. Know where to start.
Find information, priority and conversation alongside the person handling it.
Explore ↗Service desk for IT and internal teams
Support that gets people working again.
Keep support requests and updates together. Your team has the context to respond, and people waiting for help know where things stand.
See what the team is working on
FROM NEED TO OUTCOME
From first response to resolution.
A workstation to prepare, a fault to fix or work that needs several people. Start with the request and keep the context as the work grows.
Need more than one action? Make a plan.
Link the ticket to a project and break the work into tasks and milestones.
Explore ↗Check the workload before adding more.
View assignments and capacity together to discuss priorities and dates with the team.
Explore ↗Review the time spent.
Log work and find it in the timesheet, ready for the review your company requires.
Explore ↗FOR PEOPLE ASKING FOR HELP
A clear request.
A visible next step.
People who need help find the department’s form, prepare their request and return to their portal to read the response. Drafts and conversation stay close at hand.
Explore ↗A FORM THAT SPEAKS CLEARLY
The right information.
In the right language.
Preparing a workstation needs different details from reporting an issue. Adapt fields, guidance and conditions to the department, and offer the translations your team needs.
Explore ↗YOUR STARTING POINT
Everyone has a place to start.
RequestsCreating a complete request
Choose the right form and preserve context for the person handling it.
↗Service deskWorking a ticket and collaboratingAssign responsibility and retain a useful history.
↗TimeSubmitting and approving timesheetsClose the week after reviewing individual entries.
↗AdministrationField Studio: forms and fieldsPublish structured department requests.
↗ONE SUBSCRIPTION PER COMPANY
The right size.
For your team.
Three plans, with separate operator and requester limits. Excluding VAT.
SUBSCRIPTION PER COMPANY
Basic
Organise requests and projects across a small or medium-sized business.
€25/month
Billed monthly
- 10 operators
- 200 requesters
- Tickets, projects and planning
- Time tracking, roles and OIDC SSO
SUBSCRIPTION PER COMPANY
Plus
Coordinate more departments, a larger service team and shared work.
€99/month
Billed monthly
- 50 operators
- 1,000 requesters
- Tickets, projects and planning
- Time tracking, roles and OIDC SSO
SUBSCRIPTION PER COMPANY
Pro
Grow your organisation without a numerical limit on operators or requesters.
€249/month
Billed monthly
- Unlimited operators
- Unlimited requesters
- Tickets, projects and planning
- Time tracking, roles and OIDC SSO
Prices per company, excluding VAT. No free trial. Annual billing costs 10 monthly payments instead of 12. Pro includes unlimited operators and requesters. Storage, email and other usage allowances are provided before purchase.
Compare the plans and contact us to learn more.
THE MANUAL IS PART OF THE PRODUCT
Understand how it works.
Know how to proceed.
39 searchable guides: prerequisites, steps, outcomes and limits for every role.
BEFORE YOU BEGIN
Start with your team.
Can requesters follow the response?
Yes: their personal portal brings together their requests, public replies and the next step. The team keeps internal notes separate, under access rules.
What if the work involves several people?
Link the request to a project and organise tasks, dependencies and assignments. In the plan you can view work alongside people’s available capacity.
How do I prepare the first department?
Start with who receives requests, the information to gather and responsibilities. The getting-started guide covers access, forms and the first request.
YOUR NEXT STEP
A workspace
with your name.
Explore the plans and the activation process. If your company already has a portal, find it in the sign-in section.
Contact Ariadne
Contact the sales team to choose a plan and arrange activation.
How activation works
- Sign in with a verified account
- Choose a plan and enter company details
- Complete Checkout and follow activation
Payment does not mean your portal is immediately available: activation status will appear here.
No payment details are collected on this page.
COMPANY ACTIVATION
Your workspace status.
Withdrawal stops operational access and starts the process of stopping charges. Any refund is reviewed separately. Confirm only if you wish to withdraw from this contract.
ALREADY PART OF THE TEAM?
Find your workspace.
Enter your company's subdomain. Only enter your credentials in your dedicated portal.