Roles and access
People know whom to ask and how to help.
The person asking for help, the person responding and the team lead have different needs. Each has a place to start.
Roles and access
One request, three ways to help.
An example
On a fault report, the requester follows replies, the agent coordinates with colleagues and the team lead sees where help is needed. Everyone starts from the same request.
Guides for when you want the details.
AdministrationCompanies, common roles and exceptions
Assign explicit access without combining privileges.
↗AdministrationDepartments and operational peopleOrganise who handles requests.
↗AdministrationInvitations, resend and revocationConnect verified identities to roles and companies.
↗PlatformPlatform and direct contractsManage customers without implying data access.
↗Explore Ariadne for your team.
Compare plans or tell us how you handle requests today.