Platform and direct contracts

Before you begin

• Platform host/subject and prepared resources.

Step by step

1. 01

   Inspect customer, state and allowed references.

2. 02

   Create/provision through pool/runbook without reusing others’ databases; manage direct/internal/complimentary agreements with approved limits/validity.

3. 03

   Inspect activations and enabled reconcile/retry without repeat purchase; manage suspension/hold with audit.

4. 04

   Edit or suspend only the intended customer. Suspending a customer prevents portal access; reactivating the customer is separate from reactivating a suspended agreement.

5. 05

   In the agreement panel choose Direct, Internal or Complimentary, then a standard plan or custom quotas, validity and status. Administrators count as operators; do not set quotas below current usage.

6. 06

   Review optional amount and interval, reference and internal notes before confirming. Saving records configuration and a revision without generating charges or invoices. Reload and inspect immutable history; renew by updating the current agreement.

The result to check

Catalogue/contracts separate from customer database.

Limits and considerations

• No automatic customer-ticket access.
• Expiry/suspension can enforce read-only. Pool does not elastically allocate VM/database/secrets.

Continue with related guides