Export and closure

Before you begin

• Sign in as an administrator of the relevant workspace and check that you are in the correct company portal.
• Prepare a secure location for the download: the export may contain personal data and confidential attachments.

Step by step

1. 01

   Open Administration → Preferences and settings. Expand “Contract, plan and data” and find “Data and workspace closure”.

2. 02

   Choose “Download ZIP export” and wait while it is prepared. When the page says it is ready, check your browser downloads and confirm that the file was actually saved.

3. 03

   Open the archive and read the summary in manifest.json. It identifies the workspace, date, included data, counts and exclusions. The service checks included attachments; the summary also lists excluded files. Store the archive where only authorised people can access it.

4. 04

   To request closure, read the explanation in the same section. Type the exact subdomain shown beside “Confirm the subdomain” and choose “Request workspace closure”. Check that the request is recorded and read the earliest review date.

5. 05

   To withdraw a recorded request, enter the exact subdomain again and choose “Withdraw closure request”. Reopen the page to check its updated status. If someone else changed the request, reload and read the current status before deciding how to proceed.

6. 06

   If you also need to stop subscription renewal, cancel it separately in the billing portal, as described in the Purchase and subscription guide. A closure request does not do this.

The result to check

You receive a portable copy of the included data or a closure request whose status you can review and which you can withdraw. Downloading and requesting closure are separate actions.

Limits and considerations

• The archive is not a complete backup and cannot automatically restore the workspace. It excludes passwords, access keys, external connection settings, billing data and other information listed in the summary.
• Preparation is limited to five minutes, 1 GiB of uncompressed content and one million rows. Wait if an export is already running; contact support for larger exports or an exceeded time limit.
• Only attachments that passed the required checks are included. An eligible attachment that is missing or damaged stops the export: report the message to support and do not treat a failed download as complete.
• Closure review can begin no earlier than 30 days after the request. This is not an automatic deletion date, and the request does not itself stop access. If a retention hold is shown, deletion is not allowed; withdrawing the request does not remove that hold.

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