Purchase and subscription

Before you begin

• Contact the sales team to choose a plan and arrange activation. Enter company and billing details in the activation form when it appears.
• Prepare the account you will use to administer the workspace, with an email address that has already been verified.
• Have your company name, preferred subdomain and Italian billing details ready: registered name, street and number, town or city, postal code and province. VAT number and Italian tax code are separate, optional fields.

Step by step

1. 01

   Open Pricing and compare plans, operator and requester limits, and Monthly or Annual billing. Prices are per company, excluding VAT. Annual billing is paid upfront for the whole year; choosing a plan does not start a payment.

2. 02

   Choose “Explore activation” on your chosen plan. In the activation form, check Company plan and Billing period again; correct them before continuing.

3. 03

   Enter your company name and “Your workspace address”: the subdomain is the personalised part of the proposed address. Use 2–63 characters with lowercase letters, numbers and internal hyphens. If the name is unavailable, follow the message on the page.

4. 04

   For a business purchase, select “Business or professional” and complete the Italian billing details. Check the registered name and address; enter a VAT number, if applicable, in its own field and an Italian tax code in the separate field.

5. 05

   Open the terms of service and privacy notice shown in the form. Read the version of the terms offered for this purchase and accept only after reviewing it.

6. 06

   If you are not signed in, choose “Sign in and continue” and use your prepared account. If email verification is requested, complete it and sign in again. On return, review the details and choose “Continue to Stripe”.

7. 07

   On the Stripe payment page, check the plan, euros, amount before tax, VAT, total and renewal frequency. For annual billing, check the total for the whole year. Confirm payment only if the summary matches your selection.

8. 08

   On return, read “Your workspace status” and use “Refresh status” with the same account. Your request and its status remain available: returning from the payment page alone does not confirm activation. If payment or activation is still in progress, wait without paying again.

9. 09

   When the workspace is active, choose “Open your portal” and keep its address. If assistance is required or activation remains pending, give support the purchase reference and the message displayed.

10. 10

    For invoices, payment methods and cancellation, sign in to the company portal as an administrator. Open Administration → Preferences and settings, then expand “Contract, plan and data”. Where available, “Manage payment” opens the Stripe billing portal: check the effective date of any cancellation at the end of the billing period.

11. 11

    To change plans, use Ariadne’s “Change plan” section instead, where available: select “New plan”, “Get a quote”, review the amount due now, new price and terms, then confirm with the required consent. Check the change status afterwards; if “Resume the same confirmation” appears, use that action.

The result to check

You can return to the same purchase to read its updated status and open your company portal once activation is complete. Your administrator can review the plan, billing period and payment management through the available controls.

Limits and considerations

• Monthly or annual billing is selected for the initial purchase. Switching from monthly to annual billing, or back again, requires support afterwards; it is not a plan-change option.
• A higher plan grants its increased limits only after payment of the adjustment has been confirmed. For a lower plan, current usage must fit its limits: the price changes at the next renewal, while your consent immediately limits new activations. No user is deleted and the current period is not refunded. Cancel a scheduled change before renewal only through the available action.
• The billing portal handles the operations it displays, not Ariadne plan changes. Cancellation stops renewal on the stated effective date; it does not request closure or deletion of your data. For export or a closure request, separately open Preferences and settings → Contract, plan and data → Data and workspace closure and consult the Export and closure guide.
• For a billing address outside Italy, an unavailable buyer type, an uncertain payment or a missing function, contact support. Do not start a second purchase to resolve one that is already recorded.
• If the “Stripe test mode” banner appears, no real charge is made: use only the specified test payment details and do not enter a real card.

Continue with related guides