Creating a complete request

Before you begin

• An active department, applicable form and required fields.

Step by step

1. 01

   Choose a catalogue form or open New request.

2. 02

   Check department and requester; authorised operators can submit on behalf of others.

3. 03

   Enter a title of at least five characters and a description with twenty text characters, impact and expected outcome.

4. 04

   Complete fields and attachments, including required AI clarifications.

5. 05

   Submit and inspect the reference in the detail page. Local drafts can be resumed after refresh or offline work.

The result to check

The ticket retains requester, form and context with a readable reference.

Limits and considerations

• Drafts are separated by form, browser-local and not a server backup.
• HTML description limit is 100,000 characters; fields and files have additional validation.
• Inspect attachment failures even if the ticket itself exists.

Continue with related guides