Operating manual
Following, accepting or reopening
Check the next step and confirm the outcome.
Before you begin
- Your own request or one accessible as a participant.
Step by step
Search title or reference in My requests and apply filters.
Open the ticket and read status, SLA, next step and linked project.
Reply in the public conversation with specific information.
When resolved, verify the result and accept where available; otherwise reopen and explain what remains.
The result to check
The conversation and outcome remain traceable and persistent.
Limits and considerations
- Internal notes and supplier requests are not public.
- Resolution and closure are distinct stages according to workflow.
Continue with related guides
THE NEXT STEP
Keep following the thread.
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