Operating manual
Attachments and rich content
Share relevant files while respecting access and scanning.
Before you begin
- Upload/download permission for the resource.
Step by step
Use the composer for formatted text and relevant links.
Select a file through the supported flow and wait for upload and scanning.
Download only clean attachments and inspect the received file.
If uploading fails preserve the ticket and retry only the attachment.
The result to check
Files remain linked to their resource with authorisation and security state.
Limits and considerations
- Quarantine does not mean ready to download. Formats and sizes depend on configuration.
- AI review does not read binary attachment content.
Continue with related guides
RequestsCreating a complete request
Choose the right form and preserve context for the person handling it.
↗Service deskWorking a ticket and collaboratingAssign responsibility and retain a useful history.
↗Projects and sprintsProjects and ticket continuityOrganise a substantial request while preserving its origin and conversation.
↗THE NEXT STEP
Keep following the thread.
Explore the tools or compare plans for your team.