Operating manual
AI triage and quality
Configure post-creation assistance and inspect corrections.
Before you begin
- Configured provider, flags and department permissions.
Step by step
Read the published profile before editing its draft.
Define instructions, fields, effort and candidates; validate and publish separately.
Inspect new tickets and correct results; read AI quality for fallbacks, reassignment, corrected fields, effort error and latency.
The result to check
Versioned asynchronous triage with traceable corrections.
Limits and considerations
- Flags do not configure providers.
- Human corrections prevail; retrieval/similar cases and evals are not completed.
Continue with related guides
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