Collaboration
Hand over the work and keep the story.
The next person can see what happened, what you already tried and who is waiting for an answer. Picking up the work becomes easier.
Collaboration
When someone else takes over.
An example
A colleague finishes a shift while waiting for a reply. The person taking over sees where they got to and can update the person who asked for help.
Guides for when you want the details.
Service deskWorking a ticket and collaborating
Assign responsibility and retain a useful history.
↗Service deskAttachments and rich contentShare relevant files while respecting access and scanning.
↗Service deskSupplier requestsLink external references and deadlines without mixing the ticket lifecycle.
↗OperationsNotifications, preferences and auditFollow events and reconstruct actions.
↗Explore Ariadne for your team.
Compare plans or tell us how you handle requests today.