Operating manual
Supplier requests
Link external references and deadlines without mixing the ticket lifecycle.
Before you begin
- Internal access and ticket-update capability.
Step by step
Open External requests and create an item with required supplier, title and opening date.
Add contact, reference, portal URL, description, delivery and next follow-up.
Update status and note when news arrives and inspect history.
After supplier completion verify the ticket outcome before resolving it.
The result to check
One ticket can retain several external requests with independent versions and statuses.
Limits and considerations
- Dates cannot precede opening; only HTTP/HTTPS URLs without credentials.
- No automatic supplier messages. Completion does not close the ticket or SLA.
- Internal data; cancellation replaces deletion.
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