Unavailable features and errors

Before you begin

• Use your usual account and keep the relevant page and message available for review.
• You do not need to share passwords or sign-in codes to report a problem.

Step by step

1. 01

   Read the full message. Check your account, company, department and selected filters, then the status of the request or item you are working on. An empty list or a hidden action may depend on these choices.

2. 02

   If a permission or a feature needed for your work is missing, ask your administrator to check it. Roles have different actions; changing pages or addresses does not grant additional permission.

3. 03

   If the connection is lost, preserve the text you are entering and any draft indicated by the page. Wait for the network to return. Use “Retry”, where available, to reload data after checking that the previous action did not already succeed.

4. 04

   If the message says someone else changed the data, preserve your notes, reload and compare the updated content before saving again. Read the other change before replacing it.

5. 05

   Only if you are an authorised platform administrator, open Administration → Features. Read the description, status and any “Depends on” information. If “Technical configuration required” appears, ask the person managing the service to complete it: the switch alone is not enough.

6. 06

   Feature switches save changes immediately, without a separate Save button. Change them only for an agreed need, considering other people using the service. Reload to read the saved state; if the outcome is uncertain, check it before pressing again.

7. 07

   For an uncertain payment or activation, return to the same purchase page and choose “Refresh status”. Follow the message shown and do not start another purchase to resolve one that is already recorded.

8. 08

   If the problem remains, open Support. Provide the page, date and time, action attempted, message and error reference, if displayed. Before sending a screenshot, hide unnecessary personal data and information about other companies.

The result to check

You can distinguish access or configuration issues from an action that still needs checking and give support the information needed to help.

Limits and considerations

• Availability depends on permissions and enabled features. The Features page affects the whole platform and is restricted to authorised administrators; a department administrator cannot change it just for their department.
• Enabling a feature does not automatically set up email, company sign-in or other external connections. If the page requires configuration, the person managing the service must complete it.
• An error does not always mean the action was cancelled. Check the status before repeating submissions, changes or payments; ask support about uncertain outcomes without sharing credentials.

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