Language, appearance and preferences

Before you begin

• Access to your account in the organisation’s workspace.

Step by step

1. 01

   Press the button with your avatar or initials and name at the bottom of the side menu to open Preferences.

2. 02

   Open the item you want to change: on a computer, its options appear beside the menu. On narrow screens, use the Back to account menu arrow to go back.

3. 03

   In Language, choose Italiano or English, for example. In Theme, choose Light, Dark or System; System follows your device. Choices apply immediately and are saved automatically in your workspace profile.

4. 04

   In List density, choose Comfortable or Compact. Arrow keys focus an option without selecting it: confirm with Enter or Space. The menu closes and focus returns to your account button. This browser remembers the density for your account when you reload the page.

5. 05

   Open Locale preferences and edit Time zone or Currency, for example Europe/Rome and EUR. Press Tab or move to another field and wait for automatic saving: each changed field saves when you leave it, without a Save button.

6. 06

   Use Back to account menu or Esc to close the options; press Esc again to close the menu. Tab or Shift+Tab leaves the menu and continues through the page. Within Locale preferences, these keys move between controls: Tab leaves from the last control and Shift+Tab from the first.

7. 07

   If saving to your profile fails, the changed value may still be visible without being confirmed. Check the value. If the service was temporarily unavailable, use Retry when it is available again. After recovery, reload the page and reopen preferences to check the saved value.

The result to check

Your workspace profile retains language, theme, time zone and currency. Density remains a browser choice for your account.

Limits and considerations

• Requesters use the personal actions Language, Theme, List density, Locale preferences and Sign out; available items depend on access and the profile loading successfully.
• Agent profile is a separate page, available only to roles authorised to work on tickets.
• Shared customer settings are managed in Administration → Preferences and settings, when authorised; this menu does not change them.
• Language, time zone and currency are independent. Changing language does not automatically translate administrator-entered text.
• Density is not synchronised between devices. Personal preferences do not change the company or permissions.

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